Services

Community Engagement Jumpstart, $15,000 with a money-back guarantee
Many online communities limp along with mediocre engagement levels. We’ve developed a process that guarantees a minimum 33% increase in engagement — or your money back. If you follow our recommendations and don’t see a minimum 33% increase in discussion posts from your baseline stats, we’ll refund every penny. This is an intense three month project consisting of:

– Community settings & configuration recommendations
– Development and implementation of a targeted community engagement campaign (yes, we can do the leg-work work for you!)
– To help you sustain engagement going forward, tailoring of our community engagement playbook for your organization and training on our process

Community Manager Outsourcing, Starting at $2500/Month
If you build it, they will come” only works in the movies. Someone needs to manage your community on a day-to-day basis, taking proactive steps to increase engagement, not just moderating posts or reacting to what happens in the community. Outsource the process to us and get the most knowledgeable and experienced service available, the application of a tried-and-true community growth process, monthly reports, and recommendations to adjust your community strategy for the best results. We do all this for a fraction of what you’d pay an entry level community manager, who would spend months learning the nuances of private community management in an association context. Avoid that headache and save on headcount by letting Online Community Results serve as your outsourced community manager.

– Provide Comprehensive Community Management Services
– Test and Apply Techniques that Produce the Best Results in Your Community
– Monthly Community Traffic and Engagement Reports with Analysis
– Create Cross-Promotional Content for Association Publications
– Recommend Changes in Strategy to Further Increase Engagement

Community Manager Coaching, $500/Month for Weekly Sessions or $200/Ad-Hoc Session
Sometimes you just need an outside opinion your community’s configurations or to bounce ideas around with someone experienced in community management. Maybe you’re a relatively new community manager who needs feedback to ensure your processes are in line with effective practices. Whatever the case, we offer coaching for private community managers on an ad-hoc basis or a retainer basis for weekly sessions, which can cover any of the following and more:

– Feedback on the Community Manager’s Processes and Workflow
– Answers to Questions About Specific Situations Happening in the Community
– Advice on Working with Volunteers, Staff, and Community Software Vendors
– Consultation on Community Configurations and Feature Deployment

Full Service Community Concierge, Value $65,000
You’ve decided to move forward with a private community strategy. We have the knowledge and experience to help you reap the harvest of a successful private online community. With our full service community concierge, you get the benefit of our years of experience launching, running and observing association online communities. We know what works and what doesn’t. We can help your organization’s community achieve return on investment and return on engagement.

– Facilitate Community Conversation with Boards, Staff or Stakeholders
– Develop a Community Strategy Based on the Organization’s Goals
– Advise on Software Selection
– Produce a Short-term and Long-term Community Action Plan
– Manage Community Implementation from Beginning to Go-Live
– Community Management Training to Staff
– Community Report Card & Recommendations (4 quarterly reports after launch)
– Optional Full-Service Community Manager For-Hire
– Unlimited Help Line Community Support For 1 Year After Launch

Community Plan Formulation & Implementation, Value $30,000
The most important, yet most overlooked aspect of launching an online community is the plan formulation. We’ll guide you through a unique process to link your association’s strategy to your community plan. We work with you to develop an online community plan that produces results, helping your association achieve its mission. Once the plan is established, we will relieve the staff from the painstaking IT process of implementing the community. It takes technical know-how to make sure it is seamlessly working with other systems and many man hours to make sure your community is established and launched just the way you want it and according to your community plan. We’ve implemented countless communities and know the most efficient and effective ways to launch.

– Develop a Community Strategy Based on the Organization’s Goals
– Produce a Short-term and Long-term Community Action Plan
– Manage Entire Implementation from Beginning to Launch
– Community Management Training to Staff
– Unlimited Help Line Community Support for 1 Year After Launch

Community Strategy Formulation and Plan, Value $20,000
The best communities begin with a strategy that is aligned with the organization’s mission, goals and strategic plan. Yet, the strategy for the community is often the most overlooked aspect of launching an online community. We’ll guide you through a unique process to link your association’s strategy to your community plan. We help you develop an online community plan that produces results, helping your association achieve its missions.

– Develop a Community Strategy Based on the Organization’s Goals
– Develop a Report with Measurable Goals
– Produce a Short-term and Long-term Community Plan
– Unlimited Help Line Community Support for 1 Year After Launch

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